CHALLENGE

Our client has a global agreement with an international, well known courier company, which they are happy to use for most of their shipments on a daily basis.

However, in February 2020 they realised that this courier company could not support their quickly changing daily courier requirement.

Due to lockdown in March, our client had to arrange a distribution of over 1 million items to their staff working from home and over 35 international offices. Some of those items, such as hand sanitisers, were classified as Dangerous Goods and shipping these worldwide is more complex. Shippers must stay on top of current transport regulations, including hazard classification, packing, marking and documentation requirements.

In addition, home deliveries and collections from staff around the UK presented other challenges. These included arranging timed deliveries and collections, arranging collections without shipping labels from residential addresses and often supporting staff members who have never before dealt with couriers, not to mention customs across the world.

Solution

Santis Global was happy to jump in and cover this requirement.

Our Customer Service team, Operations team and the client’s dedicated Account Manager worked together to cover a distribution of over 1 million items around UK and Worldwide.

Our fully qualified staff made sure all the items were packed, labelled and shipped out according to the regulations.

Flexibility of service and a can-do approach allowed changes during the distribution including changing delivery addresses and delivery requirements.

Distribution was fully managed by an experienced, dedicated Account Manager who updated our client throughout the process from items arriving to our warehouse, fulfilment process, to the final delivery at its destination.

CHALLENGE

Every year our client sends their lawyers on worldwide secondments. This relocation process requires them to move their personal belongings to another country, often having to deal with complex logistical challenges including packing, shipping and customs clearance of their personal belongings. With customs regulations varying from country to country, this can often become a very stressful process for the client.

In 2018 the client approached Santis Global to help them with day to day courier requirement from their London office, but most importantly they were looking for a cost affective and reliable solution to their Secondment requirement.

Solution

As a direct response to our client’s requirement we have created a “Corporate Secondment Service” combining our service flexibility and our expertise in the logistic field.

The features of this product include:

• Complete support and guidance from a dedicated and highly experienced Account Manager and our secondment team
• Supply of all packing materials to client
• 24h collection with bespoke two-hour collection window
• Flexibility of routing options including standard express courier service, direct flight options, air freight and even sea freight
• Complete support and guidance on customs paperwork
• Personal effects insurance
• Personal effect form checker prior to shipping to avoid any unnecessary delays and to make sure no banned items or dangerous goods are included
• Final checks prior to shipping including packaging being assessed and professional packing arranged if required

CHALLENGE

Our client needed a logistic partner who would not only help their shipments from A to B, but who would also achieve the “impossible” when it came to shipping their marketing materials to usual locations. They needed a partner who would help them manage their logistic calendar based on their already scheduled events, taking into consideration transit times and other logistics restrictions.

Solution

Santis Global provided a highly experienced Account Manager who works closely with the client to understand their requirements including the scheduling of their events, the amount of material being sent to those events and their deadlines. Based on that information the Account Manager plans their logistic schedule to meet all the above service expectations. Part of our logistics planning also includes arranging customs paperwork, including temporary export declarations such as Carnets in order to avoid unnecessary duties and taxes. Other more challenging requirements also included transportations of those goods to challenging locations such as private islands, which weren’t reachable using standard courier networks. In order to meet this challenge Santis Global utilised our extensive independent network throughout the world in order to meet client’s expectations, even if it meant hiring a speedboat…

CHALLENGE

Our client looked for a supplier who could provide a full range of courier services for both sides of the business – Publishing and Fashion.

Their scope of requirement included daily international, UK overnight and same day courier services from their London office, time-critical courier services to their photoshoots, customs support, storage, distribution management for subscribers and online clientele, as well as fashion runs between high-end fashion designers and photoshoots.

Solution