CHALLENGE

Due to changes related to Brexit, our client was potentially facing customs bill of over £23,000 due to clearance charges on each consignment and VAT charges of each item which added up to around £34.00 per consignment.

They have communicated their requirement with Santis in September asking if any of those charges could be removed or at least reduced.

Solution

Their Account Manager was happy to let them know that it was something we have already thought about and introduced the alternative of using our EU operation in the Netherlands.

The offer we have made to the client was to bring all the goods from South Africa directly into Netherlands where our broker would clear them and deliver them to our EU warehouse.

Our EU warehouse fulfilment team would complete the packing on individual gifts and pack them ready for distribution. Team fulfilled, packed and labelled 700 consignments and ship them out to individual addresses.

CHALLENGE

From 1st January 2021 Brexit has made significant changes to the way those businesses ship their consignments from UK to EU countries. Many companies have faced substantial challenges caused by increased customs related costs, delayed deliveries due to additional customs processes, missed deliveries to events due to new Brexit customs rules and many other challenges.

Solution

Here at Santis Global we have found a solution as a direct response to those challenges.

Santis Global is happy to confirm that we can now offer a complete logistics solution to our clients including storage, pick & pack, fulfilment and distribution services from its warehouse in the Netherlands. The hub in the Netherlands allows our clients in London to:

Bring goods directly from manufacturers to our European based hub in order to avoid unnecessary customs related costs and shipping challenges out of UK

• Give them a complete access to the warehouse management system which will allow them to monitor stock levels of their goods at a click of the button e.g. storage of marketing material, office supplies, exhibition stands or IT equipment
• Arrange deliveries using the warehouse management system giving our clients option of express, time critical and economy services depending on their requirements
• Control cost due to access to online reports and transparency of cost
• To manage their marketing collateral for their events and office needs
• Manage small to large scale distributions
• Manage online sales/ requests thanks to a real time Application Programming Interface (API) and WMS integration

CHALLENGE

Our client has a global agreement with an international, well known courier company, which they are happy to use for most of their shipments on a daily basis.

However, in February 2020 they realised that this courier company could not support their quickly changing daily courier requirement.

Due to lockdown in March, our client had to arrange a distribution of over 1 million items to their staff working from home and over 35 international offices. Some of those items, such as hand sanitisers, were classified as Dangerous Goods and shipping these worldwide is more complex. Shippers must stay on top of current transport regulations, including hazard classification, packing, marking and documentation requirements.

In addition, home deliveries and collections from staff around the UK presented other challenges. These included arranging timed deliveries and collections, arranging collections without shipping labels from residential addresses and often supporting staff members who have never before dealt with couriers, not to mention customs across the world.

Solution

Santis Global was happy to jump in and cover this requirement.

Our Customer Service team, Operations team and the client’s dedicated Account Manager worked together to cover a distribution of over 1 million items around UK and Worldwide.

Our fully qualified staff made sure all the items were packed, labelled and shipped out according to the regulations.

Flexibility of service and a can-do approach allowed changes during the distribution including changing delivery addresses and delivery requirements.

Distribution was fully managed by an experienced, dedicated Account Manager who updated our client throughout the process from items arriving to our warehouse, fulfilment process, to the final delivery at its destination.

CHALLENGE

Our client needed a logistic partner who would not only help their shipments from A to B, but who would also achieve the “impossible” when it came to shipping their marketing materials to usual locations. They needed a partner who would help them manage their logistic calendar based on their already scheduled events, taking into consideration transit times and other logistics restrictions.

Solution

Santis Global provided a highly experienced Account Manager who works closely with the client to understand their requirements including the scheduling of their events, the amount of material being sent to those events and their deadlines. Based on that information the Account Manager plans their logistic schedule to meet all the above service expectations. Part of our logistics planning also includes arranging customs paperwork, including temporary export declarations such as Carnets in order to avoid unnecessary duties and taxes. Other more challenging requirements also included transportations of those goods to challenging locations such as private islands, which weren’t reachable using standard courier networks. In order to meet this challenge Santis Global utilised our extensive independent network throughout the world in order to meet client’s expectations, even if it meant hiring a speedboat…

CHALLENGE

Our client looked for a supplier who could provide a full range of courier services for both sides of the business – Publishing and Fashion.

Their scope of requirement included daily international, UK overnight and same day courier services from their London office, time-critical courier services to their photoshoots, customs support, storage, distribution management for subscribers and online clientele, as well as fashion runs between high-end fashion designers and photoshoots.

Solution