CHALLENGE

Despite the provision of comprehensive information on commercial invoices, our clients faced obstacles as staff at EU event venues were unwilling to engage with customs officials during the clearance process. This unforeseen obstacle was beyond our control and demanded a strategic solution to ensure the seamless transport of goods to EU destinations.

Solution

Upon identifying the root cause of these delays, Santis Global promptly engaged our dedicated agent in Northern Ireland, leveraging the open border agreement between the United Kingdom and Northern Ireland, as well as Northern Ireland’s free flow of goods to the EU. This strategic intervention aims to eliminate customs hold-ups and associated fees, providing an efficient and reliable alternative for our clients.

CUSTOMIZED APPROACH

Recognizing the diverse needs of our clients, Santis offers tailored solutions based on shipment specifics such as size, value, item description, and deadlines. This approach ensures flexibility and optimal outcomes for various requirements, extending beyond event-related shipments to encompass a broader spectrum of EU shipment needs.

CONCLUSION

Santis Global’s proactive approach to mitigating EU customs-related challenges underscores our commitment to delivering reliable and efficient logistics solutions. By engaging our Northern Ireland agent, we have successfully navigated the intricacies of EU customs processes, providing our clients with a seamless alternative and safeguarding the success of their shipments to EU destinations. This case study highlights our dedication to adapting and innovating in response to unforeseen challenges in the global logistics landscape.

CHALLENGE

In 2021, our client needed our help with the collection and delivery of over 450 Covid tests from the homes of journalists, broadcasters and other crew members to test labs in order to comply with testing requirements at the time so that they could attend and cover the Paralympics in Tokyo, Japan.

The challenge was to communicate with those crew members on an individual basis to arrange a suitable time for the collection of COVID tests and then delivering them straight to test labs before closing times.

Solution

Our client clearly communicated their requirement with our Account Manager, providing them with collection and delivery addresses across the UK as well as contact details of each crew member.

Their Account Manager contacted each person individually a day before to arrange a suitable, short-window collection time the next day. This allowed us to ensure that all required collections and deliveries were made as per the client’s precise instructions, enabling us to organise the most cost-effective routes.

The client was absolutely delighted with the delivery of this project. By complying with these COVID testing regulations, journalists were able to attend, cover, and capture moments from the Paralympic Games in Japan.

CHALLENGE

Due to changes related to Brexit, our client was potentially facing customs bill of over £23,000 due to clearance charges on each consignment and VAT charges of each item which added up to around £34.00 per consignment.

They have communicated their requirement with Santis in September asking if any of those charges could be removed or at least reduced.

Solution

Their Account Manager was happy to let them know that it was something we have already thought about and introduced the alternative of using our EU operation in the Netherlands.

The offer we have made to the client was to bring all the goods from South Africa directly into Netherlands where our broker would clear them and deliver them to our EU warehouse.

Our EU warehouse fulfilment team would complete the packing on individual gifts and pack them ready for distribution. Team fulfilled, packed and labelled 700 consignments and ship them out to individual addresses.

CHALLENGE

From 1st January 2021 Brexit has made significant changes to the way those businesses ship their consignments from UK to EU countries. Many companies have faced substantial challenges caused by increased customs related costs, delayed deliveries due to additional customs processes, missed deliveries to events due to new Brexit customs rules and many other challenges.

Solution

Here at Santis Global we have found a solution as a direct response to those logistics service challenges.

Santis Global is happy to confirm that we can now offer a complete logistics solution to our clients including storage, pick & pack, fulfilment and distribution services from its warehouse in the Netherlands. The hub in the Netherlands allows our clients in London to:

Bring goods directly from manufacturers to our European based hub in order to avoid unnecessary customs related costs and shipping challenges out of UK

• Give them a complete access to the warehouse management system which will allow them to monitor stock levels of their goods at a click of the button e.g. storage of marketing material, office supplies, exhibition stands or IT equipment
• Arrange deliveries using the warehouse management system giving our clients option of express, time critical and economy services depending on their requirements
• Control cost due to access to online reports and transparency of cost
• To manage their marketing collateral for their events and office needs
• Manage small to large scale distributions
• Manage online sales/ requests thanks to a real time Application Programming Interface (API) and WMS integration

CHALLENGE

Our client has a global agreement with an international, well known courier company, which they are happy to use for most of their shipments on a daily basis.

However, in February 2020 they realised that this courier company could not support their quickly changing daily courier requirement.

Due to lockdown in March, our client had to arrange a distribution of over 1 million items to their staff working from home and over 35 international offices. Some of those items, such as hand sanitisers, were classified as Dangerous Goods and shipping these worldwide is more complex. Shippers must stay on top of current transport regulations, including hazard classification, packing, marking and documentation requirements.

In addition, home deliveries and collections from staff around the UK presented other challenges. These included arranging timed deliveries and collections, arranging collections without shipping labels from residential addresses and often supporting staff members who have never before dealt with couriers, not to mention customs across the world.

Solution

Santis Global was happy to jump in and cover this requirement.

Our Customer Service team, Operations team and the client’s dedicated Account Manager worked together to cover a distribution of over 1 million items around UK and Worldwide.

Our fully qualified staff made sure all the items were packed, labelled and shipped out according to the regulations.

Flexibility of service and a can-do approach allowed changes during the distribution including changing delivery addresses and delivery requirements.

Distribution was fully managed by an experienced, dedicated Account Manager who updated our client throughout the process from items arriving to our warehouse, fulfilment process, to the final delivery at its destination.