International Courier

Intl Delivery Aircraft

International service

Utilising our extensive network of carefully evaluated strategic partners around the world we are able to offer our clients an unrivalled ability to tailor global solutions.

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International courier delivery and Collection

With a carefully selected partner network across the globe we are able to respond quickly, efficiently and cost-effectively to our client’s International delivery and collection requirements.

Proactive Tracking

Our Customer Service Team keeps a close eye on your Intl consignments which allows quick and efficient management in case of any unexpected circumstances.

Customs Clearance Support

Thanks to our experienced staff and strategic partners we are able to offer our clients comprehensive customs advice and streamline the clearance process in order to ensure the most efficient delivery service.

Real-time Tracking

Our clients’ consignments are scanned at every stage of their journey and as a result, they are fully trackable online from collection to delivery including electronic proof of delivery.

Experienced Account Management

Every client at Santis has an allocated Account Manager who ensures the highest levels of service and who adds value by embracing challenges, thinking beyond boundaries and who takes ownership.

INTERNATIONAL COURIER FAQ’s

Why would I use Santis rather than DHL, Fedex or UPS directly?
There are a number of reasons why clients choose to use Santis as an international courier provider instead of using big international companies directly. The main reasons are flexibility of service, personal, proactive customer service and our solution-driven approach. Santis doesn’t only have access to large courier networks, but we also have access to direct flight options and a global network of courier partners, which allows us to find solutions to our client’s logistics requirements, quickly, efficiently, and competitively.

Our in-house based Customer Service team proactively tracks our clients’ consignments and communicates delays efficiently with clients in order to minimise them.

What are the advantages of using Santis as my international courier?
The main advantages of using Santis are flexibility of service, reliability of service, our experienced and knowledgeable team to support our clients’ requirements, and our innovative, sustainable and solution-driven service.
Can I track my consignments with Santis?
Yes. All consignments shipped with Santis Global are fully trackable from booking until delivery. In addition to our automated tracking, every time your consignment is scanned, we proactively track your consignments, which means that any potential delays are stopped and communicated quickly with our customers in order to minimise them.
How can I find out my shipping options and delivery times to different destinations?
Using our online booking and tracking platform, our customers can view their shipping options, including collection times to utilise those services, at the time of booking.
When will I know my shipping costs?
At the time of booking Santis clients not only have access to viewing their shipping options but can also view their shipping costs which are based on weight, chosen service and delivery address. This allows our clients to make an informed decision about the best and most cost-efficient shipment options for their requirements.
Can Santis help me complete customs declarations for my international shipments?
Yes of course. Our online booking portal will automatically offer to create a shipping invoice for you and will prompt you to enter the necessary information.

If you have any additional customs-related queries or more complicated questions, you can always contact your dedicated Account Manager and they will be happy to offer advice.

Does Santis offer Customs advice?

Our Customer Service and Account Management teams are able to offer comprehensive customer advice prior to shipment in order to avoid or minimise any customs-related delays.

How long does international express courier take to deliver?

Transit time is dependent on the destination. For a rough idea of our transit times across the world, please check out our TRANSIT GUIDE.

You can also check your transit times on our online platform at the time of the booking.

Can Santis pick up my consignments from an international event venue between 10-12 and bring them back to London or have them sent straight to another event?

The answer is YES. Thanks to our extensive network of carefully selected service partners we are able to offer you complete flexibility of service based upon your requirement, including collections and deliveries from various event venues at whatever time is required.

Can I book couriers if I don’t have access to my online booking portal?
Yes. If you are unable to complete your booking online, please call or email our team and they will be to complete the booking for you.