Most Trusted Same Day Logistics Provider 2024

Santis Global was founded with a clear mission: to create the most customer-centric, service-driven, and reliable courier company in London. We hear more from Luke Eggar, Managing Director of Santis Global, as the prestigious company wins its title in our Greater London Enterprise Awards 2024.

It is a great privilege for us to be nominated and to win the SME News’ Greater London Enterprise Awards 2024 for the Most Trusted Same Day Logistics Provider. This award is a testament to our unwavering dedication to delivering excellence, ensuring our clients receive not just packages, but peace of mind with every delivery.

“From the beginning, we’ve focused on being flexible and responsive to our clients’ requirements,” says Luke Eggar, Managing Director of Santis Global. “Whether it’s meeting tight deadlines, working within budget constraints, or handling special delivery requests, our aim is always to adapt to the ever-changing demands of our customers and find the best solution for each client.”

Central to Santis Global’s approach is a strong commitment to customer-centricity. We understand that our clients rely on us not just for the timely delivery of goods, but as a trusted facilitator in their business operations. This trust is something we take very seriously. “We believe that building genuine relationships with our clients is key,” Luke continues. “By understanding their specific needs and challenges, we can offer a service built on reliability, transparency, and excellence that truly supports their business, not just as a supplier but as a trusted partner.”

As part of our ethos, we are committed to sustainability. “Supporting our clients’ ESG goals is something we take seriously,” says Luke. “We’re continually looking for ways to reduce our environmental impact, whether that’s through using eco-friendly vehicles, optimising our delivery routes, or collaborating with clients on sustainable practices. It’s important that our operations align with the values of those we serve. They trust us to meet their needs with the highest level of service.”

Our drivers are the lifeblood of our operations, and they are vital for our success “Our drivers are the face of our company, and their welfare is crucial,” Luke points out. “We believe that when we take care of our team, they take care of our clients ensuring every delivery is completed to the highest standards. Their dedication and commitment are reflected in the trust our clients place in us, day after day.”

As Santis Global looks ahead, the focus remains on continuous improvement. “This award is a great honour, but it’s also a reminder that there’s always room to grow,” Luke reflects. “We’re committed to refining our services and ensuring that we continue to meet the evolving needs of our clients.”

If you would like to find out more about the services we offer and how we could benefit your business, please do not hesitate to visit our website at www.santisglobal.com or email our Sales team at sales@santisglobal.com. Our team would be delighted to arrange a meeting with you to discuss your courier and logistics requirements in more detail.

Article written by Santis Global, 2024

Elevating Your Experience with MY SANTIS – Your Enhanced Courier Booking Platform

We are thrilled to share some exciting news with you! As of July 2024, we are introducing our new sameday platform, MY SANTIS.

MY SANTIS combines our sameday platform with our international and UK overnight platform, so with just a quick click, you will now have access to all our services conveniently in one place.

Familiarity to Existing Users
Great news! If you are already using our International and UK overnight system, you will already know the basics!

​​​​Here’s what you can look forward to:

– Unified Access to Services
MY SANTIS simplifies your logistics experience by combining our sameday, international, and UK overnight platform. One click gives you instant access to a comprehensive suite of services.

– Increased Productivity and Efficiency
MY SANTIS is tailored to enhance productivity, ensuring swift and seamless booking and tracking process that align with your business objectives.

– Optimized Resource Allocation
We understand the importance of resource management. MY SANTIS  empowers you to allocate resources effectively, while giving you a complete transparency of service options and their costs.

– Advanced Cybersecurity Measures
Your data security is paramount. MY SANTIS integrates cutting-edge cybersecurity features to safeguard your sensitive information.

– Improved Customer Experience
Expect a more intuitive and user-friendly interface. MY SANTIS provides instant access to courier service options, transparent cost breakdowns, comprehensive tracking, and insightful report to meet your business needs efficiently.

– Keeping an eye on your emissions
Our sameday system will show you the most carbon efficient options for your deliveries at the time of the booking.

What’s in Store for You?  

– Training and Support
Our dedicated Account Manager and Business Development Teams are commited to ensuring a smooth transition. Prior to the launch, we will reach out to schedule personalised system training sessions, either face to face or via webinar, to familiarise you with the full spectrum of MY SANTIS capabilities.

 – Easy access
For current users of our International and UK overnight services, your login crudentials will remain the same.
New users will be notified of their login details.

Get in Touch:
Should you have any questions or concerns, our team is here for you. Reach out to your Account Manager directly or email us at info@santisglobal.com. We are ready to address any inquiries you may have.

At Santis Global, we believe in investing in your satisfaction and experience. We genuinely hope you find MY SANTIS to be valuable addition to your business operations.

Thank you for choosing Santis Global.

Celebrating 10 Years of Service Excellence

Dear Clients, Partners and Dedicated Team Members,

As we mark the remarkable milestone of Santis Global’s 10th anniversary, I am filled with gratitude and pride reflecting on our journey of growth and accomplishments over the past decade.

From our humble beginnings in 2014 with just one office, five office staff, and two vehicles, Santis Global has evolved into a thriving enterprise with over 100 vehicles, 30 office staff, and operations across two offices. This incredible transformation would not have been possible without the dedication and commitment of our exceptional staff, both past and present.

As we head into our 11th year, Santis Global is stronger than ever, with robust IT infrastructure, a strong focus on ESG, with green credentials ingrained in our daily operations, and a commitment to delivering our services with environmental sustainability at the forefront of our agenda.

Throughout the years, we have faced and overcome challenges, including the impacts of Brexit and the ongoing challenges posed by the Covid-19 pandemic. These experiences have required us to pivot and adapt to a new and ever-changing landscape, demonstrating the resilience and agility of our team.

I extend my heartfelt thanks to all our clients for their unwavering trust and support, and look forward to welcoming future clients who choose to embark on this journey with us. While we have encountered challenges along the way, we learn from these experiences and we have grown and thrived as an organisation to innovate and deliver the exceptional service we provide 24/7 365 days a year.

As we look to the future, I am excited about the possibilities that lie ahead for Santis Global and I am confident with the dedication and hard work of the Santis Team and the continued support of our clients, we will continue to reach new heights, and enjoy future success, in the years to come.

Thank you all for your contributions, commitment, and support, we will continue to learn, listen and of course deliver! Here’s to the next 10 years of growth, success, and collaboration.

Warm regards,
Luke Eggar
Managing Director, Santis Global

Christmas Opening Hours

ICS2 – Quality of Export Information & Invoices

This is a reminder around requirements resulting from the EU’s mandatory customs Pre-Loading and Pre-Arrival safety and security program, Import Control System 2 (ICS2).

What is ICS2?
ICS2 is an automated entry process that applies to all cargo to and transiting through the 27 EU members states, Northern Ireland, Norway and Switzerland. The process is designed to monitor the security of the EU’s external border where imported or transiting goods are concerned.

This automation ensures that data can be exchanged more efficiently between the shipper, carrier and EU member states. It’s important to note that ICS2 applies to all express material, cargo and mail with a destination within or transit via the ICS2 mandate region, even if the final destination is not within the region.

What do we need to do?
This means that to avoid delays to any shipments destined to or transiting via the ICS2 mandate region, attention to detail when completing booking and shipping invoice is of huge importance.

The following information, to be recorded on the commercial invoice for all non-document shipments, is mandatory:
– Shipper name
– Shipper address
– Shipped EORI number (for UK originating shipments)
– Consignee’s name
– Consignee’s address
– Number of packages
– Gross weight
– Full & detailed goods description e.g. NOT Laptop but HP Laptop XXX
– Ten-digit Harmonized System HS Codes (along with net weight and value of each item where there is more then a single HS Code involved). Useful link for tariff codes: https://www.gov.uk/trade-tariff
– For goods whose final destination is within the EU27 states, the consignee’s EORI number

Failure to provide the full information as above will result in delays, as the carrier is likely to hold individual shipments at origin pre-export and attempt to contact the original shipper to obtain the required information before uplift.

The above requirements constitute best practice for any worldwide export, and we are aware that most of our clients already ensure that their shippers (bookers) supply this information, but if you do have any shippers that need some clarification around ICS2, please do not hesitate to contact your Account Manager or Customer Service team on team@santisglobal.com.

DOWNLOAD ICS2 EXAMPLE INVOICE

Reducing our Carbon Footprint: Santis Global’s Commitment to Sustainability

At Santis, we understand that it’s not enough to just deliver packages on time, we must also ensure that our operations minimise a negative impact on the environment. That’s why we’ve made it our mission to promote sustainable courier solutions and support our clients in doing the same. In honour of World Environment Day we wanted to share some of the main areas where we have been reducing our carbon footprint and contributing to a healthier planet.

1. Investing in our Green Fleet

We are proud to say that 35% of our fleet is carbon-neutral and we continue to reinvest and grow our green fleet year on year. Our green fleet includes pushbikes, cargo bikes, electrically assisted pedal vans and electric vans. We are also happy to confirm that all our other vehicles are ULEZ compliant.

2. Vehicle Routing:

We strive to minimise CO2 emissions by optimising our vehicle routing. Thanks to our high-experienced control team we are able to plan the most efficient routes for our vehicles, which reduces the number of miles driven and, therefore, reduces carbon emissions.

3. Sustainable Logistics:

We use our green fleet as much as possible, reducing 85% of carbon emissions on selected routes. We also utilise ULEZ compliant vehicles on long distance deliveries, which currently electric vehicles are unable to complete.
 
4. Electric and ULEZ-Compliant Vehicles:

We collect all of our International and UK Overnight consignments using electric or ULEZ-compliant vehicles. We know that transportation is one of the biggest sources of carbon emissions, which is why we are committed to using the most sustainable options available for collections in order to minimise carbon emissions on each delivery.

5. Sustainable Office:

We have implemented a number of sustainability initiatives in our office, including LED bulbs, paperless invoicing, online payslips, recycling, and removing unnecessary plastic use. We are also mindful of our energy usage and have made changes to reduce our overall consumption.

6. Sustainable Travel:

We encourage sustainable travel by reducing the number of trips, utilising public transport, encouraging walking or cycling, holding some of our meetings via conference calls and by allowing working from home whenever possible. By reducing the number of trips we take, we are able to minimise our carbon footprint.

7. Carbon Emission Reports:

We provide comprehensive carbon emission reports to help our clients measure their carbon footprint. We believe that transparency is key to creating a sustainable future and by sharing information about our operations, we can help our clients make more sustainable decisions.

8. Reduction Targets:

We have set reduction targets, including emissions and waste reduction, to ensure that we are continuously improving our operations. By setting ambitious targets, we are holding ourselves accountable and pushing ourselves to do more to reduce our carbon footprint.

9. Partnerships:

We recently joined The Heart of the City Foundation to collaborate with larger corporate companies on sustainability goals. Not only do partnerships increase our reach, but it also fosters innovation and the exchange of knowledge to continuously improve sustainable practices.

As we work to reduce our carbon footprint, we are constantly improving, innovating, and implementing new initiatives so that we can do even more. If you’d like to learn more about our sustainability efforts or join us in reducing your own carbon footprint, please contact our Team at info@santisglobal.com. Together, we can make a positive impact on our planet and ensure a better future for all.