Santis Global is a fast-growing, privately-owned courier company offering sameday, UK Overnight and International courier services to corporate clients in London.
Here at Santis we offer our clients the most customer centric, service driven and reliable service in London. We achieve these thanks for our team including drivers and bikers.
About the role:
Our customers are the heart of our business, we care about their consignments arriving to their destination on time. This is why we are looking for a reliable biker who wants to deliver a first-class customer service experience. As Santis Global biker you will be the face of our business from collection until delivery and therefore a crucial part of what we do.
We are looking for Bike Couriers (push bike, motorbike, cargo bike) to join our Central London Corporate client circuit.
We are looking for full-time or flexi-riders Monday – Friday for a circuit that is busy between 7am – 7pm! Do the hours that fit in with you but if you complete a full working week, we add a 20% weekly attendance bonus on all earnings.
If you are looking for Cargo Bike work we do have positions available where we provide the bikes for you.
All other Bike vacancies require you to have use of your own bike (courier insurance is needed where applicable)
This is a self-employed contract with an opportunity to be taken on as an employed member of staff in 2022.
Duties and responsibilities:
Collecting small packages from our clients and delivering them to the requested delivery address
Ensuring all packages are successfully delivered on time
Multi collections with one drop off
Regular communication / updates with the team
Benefits of the role:
A choice of full and part time contracts with flexible shifts to fit your lifestyle
20% weekly attendance bonus (uncapped)
opportunity to become an employed biker in 2022
Job Reference: Sameday Biker
Location: London, greater London
Postcode: SE1 4SB
Type of contract: Permanent / Self Employed/ Part time and Full time
Santis Global is a fast growing, privately owned courier company, offering sameday, UK overnight and international services to corporate clients in London.
Here at Santis we want to offer our clients the most customer centric, service driven and reliable service in London. We achieve this thanks to our proactive and solution driven Customer Service team.
About the role
Our customers are the heart of our business, we care about our client’s consignments arriving to their destination on time. We are looking for someone who has a proven track record of delivering first-class customer service across multiple channels, including phone calls and emails. You will be providing assistance throughout the full customer journey, from the order process to ensuring customer’s deliveries are a success.
We are looking for someone who can deal with the challenges of working within a small team in a fast-paced environment. Our business is growing and we are looking for someone who wants to grow and develop with us.
This is an office-based job, with shift patterns anytime between 8am – 8pm.
Duties and Responsibilities
Deliver high quality and effective customer service via telephone and email
Achieve and surpass the required service targets.
Schedule bookings over the phone and via online channels.
Actively monitor orders through to completion and proactively identify potential collection and delivery delays or difficulties.
Liaise directly with our partners and their customer service representatives to resolve customer issues and improve the customer experience.
Identify and provide proactive recommendations to enhance the customer experience.
Contribute to the wider growth of our fast-paced start up.
Your Skills and Experience
A positive and resilient individual who excels at all forms of communication.
An engaging personality with the ability to connect and empathise with people from all backgrounds.
A creative and resourceful problem solver with tonnes of initiative.
2+ years customer service experience, dealing with multiple contact channels (ideal but no essential)
Experience dealing with couriers and customs clearance desirable (ideal but not essential)
Job Reference: Customer Service
Location: London, Greater London
Postcode: SE1 4SB
Type of contract: Permanent
Over the past year at Santis Global we’ve been making industry leading changes, celebrated our seventh birthday and saw the working world and the way we live fundamentally change. Reflecting on this has prompted me to think more about Santis as a company, our values, our goals, our vision for our business and what is important to us. I decided that we should share those findings with those who are at the centre of what we do, you, our clients.
Since Santis Global’s inception in 2014, we have been innovating and improving everyday. I started Santis Global out of a need for a reliable, customer centric and service driven courier company, for clients who require a total service solution that is both high end and ethical. Our values have always been at the centre of our business. With that in mind, I formed a vision for Santis: To bring integrity, dedication and care to logistics, so we can go the extra mile for our clients, in a partnership that adds true value to their brand.
I knew that people needed a company they could trust, a company which would act as an extension of their business and who could understand their needs.
This commitment to supporting and embodying client’s brands, needs and standards led Santis to our mission: To tailor excellent global solutions for our clients by delivering superior service, adding value to their business and innovating the industry through technology, sustainability and an ethical workforce.Our vision and mission are key to what we do, it’s all about how we better serve you. At Santis, we act as a logistics partner, becoming an extension of our clients’ standards and values. Every aspect of our service is designed to best represent our clients’ brand. Through investment and research, we’ve sourced a highly motivated and driven workforce, a high end IT platform and service partners who understand our needs. Our flexible business model finds delivery solutions for each client in order to meet their changing requirements, taking into consideration their budget, speed of delivery and more.
I am proud to say that our approach to social responsibility, sustainability and ethical employee care enables our key operating principles that allow us to better serve our partners.
It is through our core values and drive to always embody them that, together with our clients, we contribute to a positive impact that ensures trust and conscious action throughout the supply chain.
It is our commitment to upholding our values in everything we do that sets us apart from our competitors. The true value of our service is that we raise the bar in every area of the service we offer, and we’ll continue to assess, innovate and make improvements that better serve you.
Discover the impact our purpose and vision has already made in better serving you, our clients, and how we plan to improve even further.
An ineffective supply chain can cause significant issues to a business, which is why all companies want to find a courier company they can trust, who can offer them a reliable, efficient, and professional service, at the right price. Many companies rely on demanding deadlines, where the cost of a late delivery would be detrimental to their business productivity, or even their reputation.
From a cheap same day service provider, £3.50 for a pushbike in London may sound like a good deal, but it often means that their service is overloaded, resulting in poor experience and delayed deliveries.
Clients therefore end up using priority service at double the price to ensure deadlines are met. What was originally a 20% saving is now 20-40% more expensive than planned, not to mention the cost of the missed deadline and the stress it causes. Here at Santis Global, we’re proud that because of the quality and speed of our standard sameday service, only 6% of our business requires customers to choose our Priority service. In comparison, up to 40%of our “cheaper” competitors’ business comes from their Priority service.
Due to a lack of Customer Service or Account Management support, clients whose consignments are being shipped internationally are often left to deal with incorrect paperwork, mis-declared goods stuck in customs and excess customs storage fees. This causes them to miss events, tenders, photoshoots, and other important deadlines.
So how can you make sure you find the right supplier for your requirement?
Finding a logistics provider that you can trust to be an extension of your business, add value to your business and understand your business and its needs can be difficult.
The question you should ask yourself is – can I trust this supplier to deliver my consignment within the agreed time frame? Can I trust them to be a reliable extension of my service to my clients?
The answer to that question for Santis clients is simple – YES!
Whether it is sameday delivery around the UK or international shipment around the world, Santis understands the importance of our clients’ shipments.
Our combination of a proactive Customer Service Team, knowledgeable Control Team, advanced technology and flexible network ensures that our clients shipments are delivered on time and within agreed SLA.
In addition, every Santis client benefits from having access to an experienced Account Manager who offers support and advice whenever needed, guaranteeing the most optimal solutions to the client’s requirements. Our dedicated Customs Support Team available 24/7 ensures that the client’s paperwork is completed correctly in order to avoid any unnecessary customs delays that could prevent shipments from missing deadlines.
Our high standard of service means that we do not just meet expectations, we exceed them – because our priority is to have your trust.
Imagine a scenario where you need to transport important documents from your company to one of your clients. You’ve had experiences with logistics companies in the past who haven’t communicated with you properly throughout the shipping process, weren’t able to be versatile and did not seem committed to best serving your requirements.
Understandably, you’re concerned that if you choose the wrong provider, your goods may end up lost, late or damaged, but you also want to work with a company that values your relationship.
You need a logistics provider that you can rely on to continually be looking after your needs. You need reassurance that you’re working with a company who would endeavour to provide a versatile service that progresses and evolves along with your business.
The Santis Solution
Then you find Santis. We’re not just a logistics provider, we partner with our clients and work with them, as an extension of their business.
Through investment and research we have sourced experienced and highly motivated staff who work with us to ensure the highest levels of service for our clients. Our employee-in-house based Customer Service Team has the knowledge and understanding to discuss with you the ideal solutions to all your potential logistic needs. We provide you with an experienced Account Manager, who is dedicated to the company and engages in your business in order to fully understand all possible specifications. We deliver a reliable, efficient, bespoke service, thanks to our continual commitment to investing in our development.
And how did we get this way in the first place? By listening to our clients. Through constant communication and care, we offer a dedicated, personal level of commitment to your business. Our clients value the flexibility and responsiveness of our employees, accepting any logistic challenge they’re faced with, and our determination to find the best possible solution makes us stand out against other logistics providers.
Here at Santis, we’re not just about finding logistics solutions, we’re about dedicating ourselves to helping our clients grow and cultivating meaningful partnerships that add value to their business. Through this, we’re able to provide you with a fast, flexible and professional service that grows with your business.
If this sounds like what you’re looking for, get in touch today.