Delivered in Style with White Glove Care

Delivered in Style with White Glove Care

Delivered in Style with White Glove Care

CLIENT

Our client is a full-service brand-building agency specialising in fashion, design, beauty, lifestyle, art and culture. Founded in 1982 in London and now operating in 13 cities across the world their unparalleled service is built upon their founder’s pioneering spirit, discerning eye and intuition. Their global teams are dedicated to delivering work that expertly combines local precision and the ability to execute complex ideas with a large-scale impact.

CHALLENGE

Our client needed a supplier who understood the importance of their project, and the time-critical nature of the end delivery; they needed a service partner who they could trust to act as an extension of their brand. The client wanted us to fulfil & distribute 1000 PR boxes for one of their high-end fashion clients for an event happening during Fashion Week in London. The customer needed 250 gifts to be distributed each day across 4 days ensuring that people based in London would get gifts first. Each gift included a small shopping bag with a small fragrance bottle and a bespoke message. The client also required for each gift to have a tag with the recipient’s name on it.

Solution

Santis Global was delighted to be able to help and work closely with the client on this bespoke project to ensure their service delivery expectations where met. Based on the obtained information, their Account Manager and our Sameday Manager worked together to plan a PR distribution schedule to ensure that all the gifts were delivered as requested. In addition, our fulfilment team completed the inhouse fulfilment, individually packing each item with care and precision as per clients exact instructions. At the end of each day the client was provided with a delivery report confirming the time of each delivery. The client was delighted with the fulfilment and distribution service as well as our proactive communication and updates throughout the process.

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EUROPEAN LOGISTICS SOLUTION

EUROPEAN LOGISTICS SOLUTION CLIENTOur clients in this case study include international corporate firms across different...

ONE STOP SHOP ACROSS ALL COURIER SERVICES

ONE STOP SHOP ACROSS ALL COURIER SERVICES

ONE STOP SHOP ACROSS ALL COURIER SERVICES

CLIENT

Our client is a British bimonthly magazine dedicated to fashion, music, art and youth culture.

It has built its reputation on being a reliable source of inspiration in fashion culture. It began as a fanzine dedicated to the street style of punk-era London in 1980 and quickly gained its position as the forerunner of fashion and style.

CHALLENGE

Our client looked for a supplier who could provide a full range of fashion courier services for both sides of the business – Publishing and Fashion.

Their scope of requirement included daily international, UK overnight and same day courier services from their London office, time-critical delivery to their photoshoots, customs support, storage, distribution management for subscribers and online clientele, as well as fashion runs between high-end fashion designers and photoshoots.

Solution

In 2018 Santis Global was able to offer our client the full scope of services they required including:

  • International express and time-critical delivery services including direct first flight-out options to photoshoots
  • UK Next service including 9am, 10.30am, 12pm and Saturday delivery services
  • UK same day service
  • Fashion runs
  • Storage, pick & pack, fulfilment and distribution services of their magazines
  • Customs Support on temporary shipments of high-end fashion items to photoshoots

In addition to the above services, Santis Global offered our client a dedicated and highly experienced Account Manager as a main point of contact.

Our Account Manager works closely with the client to make sure he understands their business requirements and monitors each project closely to make sure everything is delivered in the agreed timeframe.

Furthermore, he advises them on the best practices and makes recommendations on spend reduction methods including:

  • Choosing the most suitable delivery choices to avoid primum prices
  • Planning fashion runs to decrease spend on this service
  • Support on customs declarations to avoid paying unnecessary duties and taxes
  • Implemented a better invoicing and reporting system

 

Shane and the Santis team are brilliant logistics partners and at times absolute lifesavers. Over the years of working together they are always only a phone call away with a can-do attitude and helpful advice on how to be maximally cost efficient. I highly recommend Santis and look forward to working together for many more years to come.

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