Delivered in Style with White Glove Care
CLIENT
Our client is a full-service brand-building agency specialising in fashion, design, beauty, lifestyle, art and culture. Founded in 1982 in London and now operating in 13 cities across the world their unparalleled service is built upon their founder’s pioneering spirit, discerning eye and intuition. Their global teams are dedicated to delivering work that expertly combines local precision and the ability to execute complex ideas with a large-scale impact.
CHALLENGE
Our client needed a supplier who understood the importance of their project, and the time-critical nature of the end delivery; they needed a service partner who they could trust to act as an extension of their brand. The client wanted us to fulfil & distribute 1000 PR boxes for one of their high-end fashion clients for an event happening during Fashion Week in London. The customer needed 250 gifts to be distributed each day across 4 days ensuring that people based in London would get gifts first. Each gift included a small shopping bag with a small fragrance bottle and a bespoke message. The client also required for each gift to have a tag with the recipient’s name on it.
Solution
Santis Global was delighted to be able to help and work closely with the client on this bespoke project to ensure their service delivery expectations where met. Based on the obtained information, their Account Manager and our Sameday Manager worked together to plan a PR distribution schedule to ensure that all the gifts were delivered as requested. In addition, our fulfilment team completed the inhouse fulfilment, individually packing each item with care and precision as per clients exact instructions. At the end of each day the client was provided with a delivery report confirming the time of each delivery. The client was delighted with the fulfilment and distribution service as well as our proactive communication and updates throughout the process.
