Operations Agent

About Santis
Santis Global is a fast-growing, privately-owned courier company, offering sameday courier, UK overnight and international services to corporate clients in London.

Here at Santis we want to offer our clients the most customer centric, service driven and reliable service in London. We achieve this thanks to our proactive and solution driven Customer Service and Operations teams.

About the role:
Our customers are the heart of our business, we care about our client’s consignments arriving to their destination on time. We are looking for someone who has a proven track record of running the courier operation and managing the warehouse.

We are looking for someone who can deal with the challenges of working within a small team in a fast-paced environment. The person would be someone that wants to work for a growing company and grow with us. We are expanding and the people we need will want to make a difference and come with plenty of enthusiasm and willing to jump in when and where required as the days require.

Strong communication skills are essential as you will be dealing with both internal and external customers both face to face and on the phone.

This is an office-based job, with hours between 10.30-19.30, Monday to Friday

Duties and responsibilities:

• Running the Courier Operation
• Maintaining the warehouse
• Controlling all incoming and outgoing parcels.
• Working with a team of part time people in the afternoon / evening
• Working on operational systems – Metafour and DA
• Knowledge of the courier industry
• Driving licence (would be an advantage but not necessary)
• Ability to work on own initiative
• Bringing new ideas to the business to improve the operation

Your Skills and Experience:

• A positive and resilient individual who excels at all forms of communication.
• An engaging personality with the ability to connect and empathise with people from all backgrounds.
• A creative and resourceful problem solver with tonnes of initiative.
• 2+ years customer service experience, dealing with multiple contact channels (ideal but no essential)
• Experience dealing with couriers and customs clearance desirable (ideal but not essential)

Information:
Job Reference: Operations Agent
Location: London, Greater London
Postcode: SE1 4SB
Type of contract: Permanent
Posted: 27/09/2021

Courier Biker

About Santis
Santis Global is a fast-growing, privately-owned courier company offering sameday, UK Overnight and International courier services to corporate clients in London.

Here at Santis we offer our clients the most customer centric, service driven and reliable service in London. We achieve these thanks for our team including drivers and bikers.

About the role:
Our customers are the heart of our business, we care about their consignments arriving to their destination on time. This is why we are looking for a reliable biker who wants to deliver a first-class customer service experience. As Santis Global biker you will be the face of our business from collection until delivery and therefore a crucial part of what we do.

We are looking for Bike Couriers (push bike, motorbike, cargo bike) to join our Central London Corporate client circuit.

We are looking for full-time or flexi-riders Monday – Friday for a circuit that is busy between 7am – 7pm! Do the hours that fit in with you but if you complete a full working week, we add a 20% weekly attendance bonus on all earnings.

If you are looking for Cargo Bike work we do have positions available where we provide the bikes for you.

All other Bike vacancies require you to have use of your own bike (courier insurance is needed where applicable)

This is a self-employed contract with an opportunity to be taken on as an employed member of staff in 2022.

Duties and responsibilities:

• Collecting small packages from our clients and delivering them to the requested delivery address
• Ensuring all packages are successfully delivered on time
• Multi collections with one drop off
• Regular communication / updates with the team

Benefits of the role:

• A choice of full and part time contracts with flexible shifts to fit your lifestyle
• 20% weekly attendance bonus (uncapped)
• opportunity to become an employed biker in 2022

Information:
Job Reference: Sameday Biker
Location: London, greater London
Postcode: SE1 4SB
Type of contract: Permanent / Self Employed/ Part time and Full time
Posted: 27/09/2021

Customer Services

About Santis
Santis Global is a fast growing, privately owned courier company, offering sameday, UK overnight and international services to corporate clients in London.

Here at Santis we want to offer our clients the most customer centric, service driven and reliable service in London. We achieve this thanks to our proactive and solution driven Customer Service team.

About the role
Our customers are the heart of our business, we care about our client’s consignments arriving to their destination on time. We are looking for someone who has a proven track record of delivering first-class customer service across multiple channels, including phone calls and emails. You will be providing assistance throughout the full customer journey, from the order process to ensuring customer’s deliveries are a success.

We are looking for someone who can deal with the challenges of working within a small team in a fast-paced environment. Our business is growing and we are looking for someone who wants to grow and develop with us.

This is an office-based job, with shift patterns anytime between 8am – 8pm.

Duties and Responsibilities

• Deliver high quality and effective customer service via telephone and email
• Achieve and surpass the required service targets.
• Schedule bookings over the phone and via online channels.
• Actively monitor orders through to completion and proactively identify potential collection and delivery delays or difficulties.
• Liaise directly with our partners and their customer service representatives to resolve customer issues and improve the customer experience.
• Identify and provide proactive recommendations to enhance the customer experience.
• Contribute to the wider growth of our fast-paced start up.

Your Skills and Experience

• A positive and resilient individual who excels at all forms of communication.
• An engaging personality with the ability to connect and empathise with people from all backgrounds.
• A creative and resourceful problem solver with tonnes of initiative.
• 2+ years customer service experience, dealing with multiple contact channels (ideal but no essential)
• Experience dealing with couriers and customs clearance desirable (ideal but not essential)

Information:
Job Reference: Customer Service
Location: London, Greater London
Postcode: SE1 4SB
Type of contract: Permanent
Posted: 27/09/2021