A PERFECT BACK UP SUPPLIER

A PERFECT BACK UP SUPPLIER

A PERFECT BACK UP SUPPLIER

CLIENT

Our client is a multinational investment bank and financial services holding company with its Head Quarters in America.

Their Post Room is managed by a well-known Facilities Management company whose two main suppliers are a global international courier company and UK wide same day courier company. However, this Facilities Management company, thanks to their experience within the industry, chose Santis Global in 2018 as a back-up courier service supplier across all services due to our service flexibility and reliability.

CHALLENGE

Our client has a global agreement with an international, well known courier company, which they are happy to use for most of their shipments on a daily basis.

However, in February 2020 they realised that this courier company could not support their quickly changing daily courier requirement.

Due to lockdown in March, our client had to arrange a distribution of over 1 million items to their staff working from home and over 35 international offices. Some of those items, such as hand sanitisers, were classified as Dangerous Goods and shipping these worldwide is more complex. Shippers must stay on top of current transport regulations, including hazard classification, packing, marking and documentation requirements.

In addition, home deliveries and collections from staff around the UK presented other challenges. These included arranging timed deliveries and collections, arranging collections without shipping labels from residential addresses and often supporting staff members who have never before dealt with couriers, not to mention customs across the world.

Solution

Santis Global was happy to jump in and cover this requirement.

Our Customer Service team, Operations team and the client’s dedicated Account Manager worked together to cover a distribution of over 1 million items around UK and Worldwide.

Our fully qualified staff made sure all the items were packed, labelled and shipped out according to the regulations.

Flexibility of service and a can-do approach allowed changes during the distribution including changing delivery addresses and delivery requirements.

Distribution was fully managed by an experienced, dedicated Account Manager who updated our client throughout the process from items arriving to our warehouse, fulfilment process, to the final delivery at its destination.

We use Santis, EVERY DAY and multiple times a day. We courier all sorts of things and they NEVER complain about the size, weight, or shape of our goods. The website is SUPER user friendly and makes scheduling a breeze. They are reliable, on time, and always deliver. My co-workers, and I, always recommend their services to our clients. Their customer service goes above and beyond.

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MORE THAN JUST A COURIER

MORE THAN JUST A COURIER

MORE THAN JUST A COURIER

CLIENT

With over 2,800 lawyers in over 150 countries, speaking over 70 languages, our client is one of the largest and most prestigious multinational law firms in the world with headquarters in London since 1743.

CHALLENGE

Every year our client sends their lawyers on worldwide secondments. This relocation process requires them to move their personal belongings to another country, often having to deal with complex logistical challenges including packing, shipping and customs clearance of their personal belongings. With customs regulations varying from country to country, this can often become a very stressful process for the client.

In 2018 the client approached Santis Global to help them with day to day courier requirement from their London office, but most importantly they were looking for a cost affective and reliable solution to their Secondment requirement.

Solution

As a direct response to our client’s requirement we have created a “Corporate Secondment Service” combining our service flexibility and our expertise in the logistic field.

The features of this product include:

  • Complete support and guidance from a dedicated and highly experienced Account Manager and our secondment team
  • Supply of all packing materials to client
  • 24h collection with bespoke two-hour collection window
  • Flexibility of routing options including standard express courier service, direct flight options, air freight and even sea freight
  • Complete support and guidance on customs paperwork
  • Personal effects insurance
  • Personal effect form checker prior to shipping to avoid any unnecessary delays and to make sure no banned items or dangerous goods are included
  • Final checks prior to shipping including packaging being assessed and professional packing arranged if required

Here, we often send trainee lawyers on worldwide secondments. The process at Santis Global could not be simpler. We have an option to book on-line or simply send an email to Santis Global and they take care of the rest, from supplying boxes, collection, delivery to insurance and Customs Clearance the whole process is hassle free.

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THINKING OUTSIDE OF THE BOX

THINKING OUTSIDE OF THE BOX

THINKING OUTSIDE OF THE BOX

CLIENT

Our client is one of the most recognised Financial Publishers in London. They provide news, information and crucial financial insight for professional financial advisers and investors globally. Since starting in 1999 they have employed over 240 personnel and opened other offices in New York, Munich, Milan and Singapore.

In addition to publishing their own financial news, analysis and unique fund manager performance information, our client also organizes over 80 events worldwide to help the industry network face-to-face.

CHALLENGE

Our client needed a logistic partner who would not only help their shipments from A to B, but who would also achieve the “impossible” when it came to shipping their marketing materials to usual locations. They needed a partner who would help them manage their logistic calendar based on their already scheduled events, taking into consideration transit times and other logistics restrictions.

Solution

Santis Global provided a highly experienced Account Manager who works closely with the client to understand their requirements including the scheduling of their events, the amount of material being sent to those events and their deadlines. Based on that information the Account Manager plans their logistic schedule to meet all the above service expectations. Part of our logistics planning also includes arranging customs paperwork, including temporary export declarations such as Carnets in order to avoid unnecessary duties and taxes. Other more challenging requirements also included transportations of those goods to challenging locations such as private islands, which weren’t reachable using standard courier networks. In order to meet this challenge Santis Global utilised our extensive independent network throughout the world in order to meet client’s expectations, even if it meant hiring a speedboat…

We use Santis, EVERY DAY and multiple times a day. We courier all sorts of things and they NEVER complain about the size, weight, or shape of our goods. The website is SUPER user friendly and makes scheduling a breeze. They are reliable, on time, and always deliver. My co-workers, and I, always recommend their services to our clients. Their customer service goes above and beyond.

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ONE STOP SHOP ACROSS ALL COURIER SERVICES

ONE STOP SHOP ACROSS ALL COURIER SERVICES

ONE STOP SHOP ACROSS ALL COURIER SERVICES

CLIENT

Our client is a British bimonthly magazine dedicated to fashion, music, art and youth culture.

It has built its reputation on being a reliable source of inspiration in fashion culture. It began as a fanzine dedicated to the street style of punk-era London in 1980 and quickly gained its position as the forerunner of fashion and style.

CHALLENGE

Our client looked for a supplier who could provide a full range of courier services for both sides of the business – Publishing and Fashion.

Their scope of requirement included daily international, UK overnight and same day courier services from their London office, time-critical courier services to their photoshoots, customs support, storage, distribution management for subscribers and online clientele, as well as fashion runs between high-end fashion designers and photoshoots.

Solution

In 2018 Santis Global was able to offer our client the full scope of services they required including:

  • International express and time-critical delivery services including direct first flight-out options to photoshoots
  • UK Next service including 9am, 10.30am, 12pm and Saturday delivery services
  • UK same day service
  • Fashion runs
  • Storage, pick & pack, fulfilment and distribution services of their magazines
  • Customs Support on temporary shipments of high-end fashion items to photoshoots

In addition to the above services, Santis Global offered our client a dedicated and highly experienced Account Manager as a main point of contact.

Our Account Manager works closely with the client to make sure he understands their business requirements and monitors each project closely to make sure everything is delivered in the agreed timeframe.

Furthermore, he advises them on the best practices and makes recommendations on spend reduction methods including:

  • Choosing the most suitable delivery choices to avoid primum prices
  • Planning fashion runs to decrease spend on this service
  • Support on customs declarations to avoid paying unnecessary duties and taxes
  • Implemented a better invoicing and reporting system

 

Shane and the Santis team are brilliant logistics partners and at times absolute lifesavers. Over the years of working together they are always only a phone call away with a can-do attitude and helpful advice on how to be maximally cost efficient. I highly recommend Santis and look forward to working together for many more years to come.

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We’ve Updated Our Brand

We’ve Updated Our Brand

Over the last few years, we’ve achieved so much. We’ve grown the business and have expanded our services, our brand has been there with us throughout. However, we’re now celebrating our seventh birthday as a company and have realised that although our brand had served us well, it was no longer communicating what we needed; it was out of alignment with the business we had developed, and more importantly the service level that we provide our clients, it was time to embrace a change.

Whether it’s an important legal document, a valuable piece of equipment, or a package to support people and businesses through the pandemic, we’re handling a critical part of our clients’ process. We see ourselves as consultants in this sector, problem solvers, where our clients see us as their partners. The professionals that take the time to understand your unique challenges. We are as much a solutions provider as we are a service – we gain an understanding of our clients’ businesses and become an extension of their brand and we should reflect that. We’re not just about delivering a parcel or package, we’re delivering on a promise.

“I created Santis to make sure we were head and shoulders above the rest and delivered what we promised and I felt we could show this better,” said Managing Director, Luke Eggar “we wanted the brand to be more structured, more cohesive and more corporate. We’ve hit our seventh year so it’s a pivotal point and time to start upping our game.”

Our new branding needed to elevate our image while still conveying our unique approach, care and attention that we bring to what we are delivering. Our mark needed to become more sophisticated and contemporary without losing our ethos.

Dynamic and striking, the new icon captures the flexible working process that allows us to work seamlessly with what our clients need. A symbol of connection. Inspired by the momentum of movement, solution providing, problem-solving, it moves us into the modern professional services sector. It feels at home among our clients’ brands, traveling through London and the UK, supporting our valued clients’ changing needs and fast pace demands.

“It’s taken us to the next level. It has elevated the brand, it’s pleasing on the eye. I like things to look smart, clean, professional. It’s more sophisticated and I hope the clients will like it” said Eggar.

Working with brand agency Engage Convert has allowed us to develop our visual identity and treat our brand as an extension of our commitment to the clients we work with. “It’s been a simple process for a big project. Gareth and the team have made it an easy process, they’ve taken on board the vision that we had and have managed to get it out of our heads and onto paper” continued Eggar.

We feel our new, refreshed branding shows better synergy and understanding of the service we deliver and the professional solutions that we provide. We’re looking forward to seeing the response to the new branding and hope that you are as excited as we are.